COVID-19: Important information for visitors to Forensicare.

Information for suppliers

At Forensicare, we seek to provide value-add procurement that maximises value and mitigates risk, which enables us to deliver on our purpose and strategic objectives of meaningful lives led safely, hope in recovery and connected care.  

Forensicare’s Procurement Framework adheres as far as practicable to the Victorian Government Purchasing Board policies established under the Financial Management Act 1994 and the Ministerial Directions and Instructions for Public Construction Procurement

Our Procurement and Logistics team (PLT) is responsible for the purchasing of all goods and services. You can contact PLT on:  

Office Hours: 8.00am – 4.00pm, Monday to Friday 
T: +61 3 9495 9112  

Supplier Code of Conduct

The Victorian State Government is committed to ethical, sustainable and socially responsible procurement. In ensuring that our suppliers maintain the same values as the Government, the Government has established a Supplier Code of Conduct  (the Code).This Code applies to all Forensicare contracts, agreements and purchase orders for the supply of all goods and services, and construction works and services.For more information, download the supplier fact sheet or visit the Supplier Code of Conduct (for Suppliers) page.

Supplier Onboarding with eftsure

Forensicare have partnered with eftsure to strengthen our supplier onboarding process.


  • Employ a robust and secure process for managing supplier onboarding and data management
  • Protect supplier payments against fraud and error by validating ABN, GST registration status and bank account details within a secure online portal
  • Ensure payments are made to the intended recipient

Before conducting business and receiving payment, all suppliers are required to provide business information to eftsure for independent verification.  This will ensure only legitimate information is entered into our finance system.

What can I expect during the onboarding process?

  • You will receive an onboarding email from Forensicare and eftsure with a link to our onboarding form
  • You must:
    • Update your details in the eftsure portal
    • Create a password for your eftsure login and register, and
    • Complete the supplier onboarding form
  • eftsure will process and verify your information,
  • You may receive a phone call from eftsure to confirm your details are genuine and accurate
  • Payment will only be made to the details you provide in the portal

eftsure technical support

For eftsure technical support, phone: 1300 985 976.

Supplier Data Management with eftsure

Forensicare have partnered with eftsure to strengthen supplier data management.


  • Employ a robust and secure process for managing supplier data
  • Protect supplier payments against fraud and error by validating ABN, GST registration status and bank account details within a secure online portal
  • Ensure payments are made to the intended recipient

How do I update my details?

  • Contact Forensicare’s accounts team and ask for an ‘eftsure change request’.
  • You will receive an email from eftsure with a link to update your data in their portal
  • Update your data in the portal
  • You may receive a phone call from an eftsure team member to verify your details over the phone
  • You will receive a confirmation email once your data has been verified

eftsure technical support

For eftsure technical support, phone: 1300 985 976.

Invoices and Invoice Payment Dates

A Purchase Order must be issued in advance of any goods or services being provided to Forensicare.

All invoices for payment of goods or services must be emailed to

Invoices must state the corresponding Forensicare Purchase Order number to ensure timely payment.

In line with Government’s Fair Payment Policy, Forensicare’s payment terms are 10 business days from receipt and acceptance of a correctly rendered invoice (including reference to Purchase Order) from the Supplier where the goods or services do not exceed $3milllon (for contracts entered into from 01 January 2021).

Purchase Order Terms and Conditions

Details of Forensicare’s standard Terms and Conditions for Purchase Orders (where Forensicare and the Seller have not entered into a separate agreement for the same Goods and/or Services) can be found here.

Procurement Activity Plan

This following Procurement Activity Plan outlines our anticipated procurement activity for the current financial year.

Download the 2022-24 Procurement Activity Plan here.

Its purpose is to outline high level information to align funding, resources and capability with our planned procurement activities. It helps prioritise the release of procurement activity to take advantage of market conditions and let businesses know about potential opportunities.

Our plan will be reviewed and updated periodically as new potential sourcing activities are identified.

This information is provided for planning purposes only and does not represent a solicitation or constitute a request for proposal, nor a commitment to purchase goods or services.

Supplier Engagement Plan

This supplier engagement plan (SEP) outlines the processes, systems and communication approaches we have put in place to ensure the highest levels of trust and accountability remain in place between Forensicare and all our suppliers.  

*Coming November 2021* 

Information on Tenders and Providing Quotations

Forensicare publishes all publicly advertised and significant procurement opportunities on Buying for Victoria Tenders.

To be informed of upcoming tender opportunities with us, we encourage you to register on the site.

Forensicare also sources a range of goods and services from whole of government State Purchase Contracts (SPCs) and Health Services Victoria (HSV) collective agreements.

Should you encounter any issues with the Buying for Victoria platform, please contact Buying for Victoria Technical Support on (03) 7005 9777 or email

Supplier Compliments and Complaints

Your feedback is important to us. Not only does it help us improve but lets us know when we’re doing a great job!

Should you wish to provide general feedback on our procurement processes, or want to let us know you’ve enjoyed doing business with us, please email us at

If you wish to lodge a complaint regarding how we manage our procurement activities or a procurement outcome, please refer to our complaints management process. This step-by-step guide provides guidance on how to lodge your complaint, and what you can expect in terms of responses from us and timelines.

In making your complaint, please ensure you:

  • provide us with a clear explanation of the problem and give all relevant information
  • provide us with suggested solutions you are seeking (if any)
  • notify us if new information comes to light or if you would like to withdraw the complaint
  • liaise only with the Forensicare individual assisting you with your complaint.
  • Treat our staff with respect.

As we place a high level of importance on the way we conduct procurement and how we interact with the market and suppliers, we will ensure we:

  • manage your complaint professionally, fairly and transparently
  • keep you informed of our progress
  • provide clear reasons for any decisions
  • treat you with respect.

Modern Slavery and Forensicare

The Australian Government is taking a leading role globally in combating modern slavery through its landmark Modern Slavery Act (Cth) 2018 (the Act).

Modern slavery describes situations where offenders use coercion, threats or deception to exploit victims and undermine their freedom.

Practices that constitute modern slavery can include:

  • human trafficking
  • slavery
  • servitude
  • forced labour
  • debt bondage
  • forced marriage, and
  • the worst forms of child labour (though does not include practices like substandard working conditions or underpayment of workers, though these practices are also harmful and may be present in some situations of modern slavery. For further information on workplace rights and obligations in Australia, please visit the Australian Government Fair Work Ombudsman website.)

To meet the reporting requirement of the Act, Forensicare must prepare and submit annual Modern Slavery Statements on the Modern Slavery Statements Register.

In undertaking this reporting requirement, we are supporting the Australian business community. We are able to identify and address modern slavery risks within our procurement activities and supply chains and to annually attest to our actions in identifying, assessing and addressing these risks.

Forensicare’s Modern Slavery Statements:

Modern Slavery Statement to 30 June 2020 

Modern Slavery Statement to 30 June 2021